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At https://sudoku.fluo-it.com (the "Website"), operated by Fluo IT Marcin Witecki ("we," "us," or "our"), we want you to be satisfied with our ad-free premium experience. This Refund Policy outlines the terms and conditions regarding refunds for our fixed-term Premium Access packages.
Due to the digital nature of our Premium Access packages (instant digital delivery of an ad-free gameplay environment) and the low transactional values, all sales are final and non-refundable. By completing your purchase, you expressly consent to the immediate performance of the service and acknowledge that you waive your right to a 14-day cancellation or cooling-off period.
All order processes, billings, and financial transactions are conducted and managed by our online reseller, Paddle.com.
To request a refund, you can contact us directly or reach out to Paddle’s customer support team using your order details (such as your Paddle checkout receipt ID or transaction reference number and the authenticated email address).
Refunds will not be issued for user dissatisfaction, lack of usage, or change of mind. Exceptions may only be considered at our sole discretion if a confirmed, persistent technical issue on our server completely prevents access to the ad-free platform, and our support team is unable to resolve it within a reasonable timeframe.
If you need assistance with a refund or have questions regarding your purchase, please contact us at:
